Service Excellence

AOP employs a number of value added services, core values, teamwork and satisfaction guarantees to ensure your efforts, experience and program will be a success and well received by those you support. Our participant and consumer experiences are vital to our success. At AOP we continuously evaluate our customer service performance and consumer experiences via satisfaction surveys, assessments and telephonic post-program interviews.

The AOP Experience™ is the positive experience our partners, participants/consumers and staff experience as a result of working with AOP.

Approach to Partner Service Excellence

An Ounce of Prevention® strives to create collaborative, supportive, long-term relationships based on trust and positive work experiences. We believe these are formed as a result of long-term team efforts, specialized service with focus on education and unparalleled communication. We have a vested interest in understanding the environment, sensitivities, culture and goals of our partners and participants. This ensures our services are always delivered with philosophies, needs and goals in mind.

“I just wanted to thank you for the outstanding service provided by your staff at our recent Health Fair. They were dependable, efficient and a pleasure to work with. I can’t tell you how much easier my job of coordinating an annual Health Fair for our employees is because I have you
as a resource!”
— GE Clinical Services