Customer Service Support

An Ounce of Prevention® has the highest industry standards to ensure quality delivery of services and customer service. Outlined below are just some of the tools, resources and approaches AOP utilizes to ensure we make our clients, customers and staff happy and so they keep coming back to work with us.

• 800 and email customer support lines
• Team Approach to best service client requests and assist with program/initiative implementation
• On-going client, consumer and participant experience and satisfaction surveys
• Post-event follow-up interviews
• Annual Market Analysis Research
• Staff Satisfaction Surveys
• Customer Service Ratings and Reports-Shared with Partners and Staff

The AOP Experience™The positive experience our partners, participants/consumers and staff experience as a result of working with AOP

Service Excellence

AOP employs a number of value added services, core values, teamwork and satisfaction guarantees to ensure your efforts, experience and program will be a success and well received by those you support. Our participant and consumer experiences are vital to our success. At AOP we continuously evaluate our customer service performance and consumer experiences via satisfaction surveys, assessments and telephonic post-program interviews.

The AOP Experience™ is the positive experience our partners, participants/consumers and staff experience as a result of working with AOP.

Approach to Partner Service Excellence

An Ounce of Prevention® strives to create collaborative, supportive, long-term relationships based on trust and positive work experiences. We believe these are formed as a result of long-term team efforts, specialized service with focus on education and unparalleled communication. We have a vested interest in understanding the environment, sensitivities, culture and goals of our partners and participants. This ensures our services are always delivered with philosophies, needs and goals in mind.

Staff Excellence

AOP provides and invests significant resources to ensure our staff provides the best consumer and client experiences. "The AOP Experience™". Training, educating and high staff standards are key to our success.

Staff Standards and Training

AOP Core Staff are individually selected by Program or Project Management with client objectives, goals, cultures and philosophies in mind. We require that each member take part in pre-event meeting(s) to be prepared for individual client needs, program objectives and site specifics. Each staff member maintains a "Core Staff Approach" from a variety of allied health disciplines (RN, PA, ARNP, MPH, CDE, LPN, MAs etc).

• Core Staff, Cross Trained and On-site Flex Format™ Approach
• AOP average core staff tenure-6.5 years
• Implementation of Staff, Customer and Client Satisfaction Surveys
• AHA-BLS or CPR certified staff member on-site Health Screenings

“I just wanted to thank you for the outstanding service provided by your staff at our recent Health Fair. They were dependable, efficient and a pleasure to work with. I can’t tell you how much easier my job of coordinating an annual Health Fair for our employees is because I have you
as a resource!”
— GE Clinical Services