Customer Service & Consumer Experience Excellence

AOP employs a number of value added services, core values, teamwork and satisfaction guarantees to ensure your efforts, experience and program will be a success and well received by those you support. Our participant and consumer experiences are vital to our success. At AOP we continuously evaluate our customer service performance and consumer experiences via satisfaction surveys, assessments and telephonic post-program interviews.

Customer Service - Phone and email lines
Direct Access - Via phone and email to your assigned representative
Team Approach - You have a highly skilled AOP support team to assist you with successfully implementing your programs. This team consists of an assigned representative, program coordinator and specialist.

The AOP Experience™ The positive experience our partners, participants/consumers and staff experience as a result of working with AOP.

Approach

An Ounce of Prevention® strives to create collaborative, supportive, long-term relationships based on trust and positive work experiences. We believe these are formed as a result of long-term team efforts, specialized service with focus on education and unparalleled communication. We have a vested interest in understanding the environment, sensitivities, culture and goals of our partners and participants. This ensures our services are always delivered with philosophies, needs and goals in mind.

Values

Results	An Ounce of Prevention® provides custom, integrated, consultant-based solutions which positively impact the health of those we service.
Relationships	We consider our clients partners and team members. An Ounce of Prevention® is designed to act as an extension of our partner’s work force in a transparent, collaborative fashion to consistently ensure the absolute best outcome.
Goals	We strive to effectively improve the health and overall well-being of those we service.
Passion	An Ounce of Prevention® secures staff with underlying passions to help others. These passions and philosophies come to life with what we call “The AOP Experience™”. The AOP Experience™ The positive experience our partners, participants and staff experience as a result of working with AOP.